Tour Guide Naija Tour Guide Naija
Support

Help Center

Answers to the questions tourists ask us most - booking, payments, restricted states and staying safe on the ground.

1

Booking a trip

Add attractions, hotel rooms, guides and vehicles to your itinerary, then check out. You'll receive a booking reference and can track its status from "My Bookings".

2

Payments

Site and guide fees are confirmed by our team after review, then payable by card (Stripe) or Paystack. Logistics fees can be paid up front. All fees are shown in USD with your local currency as a guide.

3

Restricted states

Some states require a mandatory security escort. These are booked the same way as any other state - the escort is added automatically to your itinerary.

4

Safety on the ground

Use the SOS button in the navigation bar at any time to alert our safety team with your location and emergency contact.

5

Still need help?

Use the chat button in the bottom-right corner of any page to message our support team directly, or reach us on WhatsApp.

Still need a hand?

Our support team replies fast, every day.